THIS IS A CHARGE THAT WE CHARGE ON ALL NON WARRANRY REPAIRS AND LET CUSTOMER KNOW IT IS NOT REFUNDABLE EVEN IF WE CANT FIX THE ITEM. THIS COVERS OUR TIME TO DIAGNOSE AND BREAKDOWN THE ITEM IN QUESTION. IF IT IS REPAIRABLE OR THEY CHOOSE TO DO THE REPAIR AFTER WE DIAGNOSE IT THIS FEE WILL COUNT TOWARDS THE REPAIR. IF THEY CHOOSE TO NOT REPAIR IT OR IT IS UNREPARIABLE THIS FEE WILL NOT BE REFUNDED DUE TO THIS IS A CHARGE FOR OUR TIME THIS IS S A DIAGNOSTIC FEE ONLY.